2 Comments

  1. Ed Bernacki
    March 14, 2015 @ 9:20 am

    I heard the interview on ABC this morning.
    As someone who is a specialist in innovation strategies and someone who worked lived in various countries including New Zealand where I worked with NZ Post, this whole discussion is amusing but sad. I worked with NZ Post in early 1990s in its Total Quality Service group.
    The idea of two streams of mail started in NZ in the early 1990s. It has a network of two mail boxes in most locations – regular post (red) and fast post (blue). Fast post always cost twice as much. The irony is that much regular post was as fast as fast post. The issue is that fast post was sorted first; regular post was sorted second. Clearly the issue is volume of fast post mail. A key factor here was have two mail boxes every where as this pre sorted mail allowing for faster processing.
    NZ Post also saw the problem of retail outlets but they in a different direction. Australia Post, like Canada Post, saw retail as a necessary evil. To save money they franchised hundreds of outlets and focused on a very narrow range of services – postal services. Many are very basic and a bit ugly. There is little money to made by retailers flogging stamps and envelopes. NZ Post in about 1992 saw retail as being in the transaction business, not the postal business. It upgraded and refocused retail presentation of shops and skills of staff. It added more govt services and then started Kiwi Bank. As such, many outlets now share mail and banking duties. Kiwi Bank was (and I assume still is) quite successful.
    NZ is a tiny country. Its volumes of mail are very small. I know it has issues as well today. I believe it only delivers mail on 3 or 4 days (once it was six days per week). Perhaps we should look at what it is doing today, rather than 20 years ago. NZ Post also developed a reputation around the world for innovative thinking. It formed a consulting firm and worked with Post Offices in other countries to improve their thinking. The MD of Marketing that I worked with in the 1990s spent three months with Canada Post when I was living in Canada about 2006..
    Having a background in Total Quality and Improvement and now working in the innovation area, a big issue I see in Australia with our leadership overall is that much of what we call innovation today is fact, ‘improvement’. And most leaders do not seem to understand this. I am deeply concerned about the future of organisations and their collective ability to meet the challenges of the future. While this is not my idea, one of major executives who ran a huge organisation said Australia has too many LINO leaders. He suggests LINO mean ‘leader in name only’. These are the people who like the perks and privileges of leadership but do not lead. They head major corporations with the mindset of a manager, not a leader.
    It seems to me that Australia Post needed leadership 20 years ago….and it still does. I agree with your comments that we need to reinvent the purpose of the post office in a modern era. I hope this group of managers has the ability to innovate to be leaders…..
    Happy to contribute to your thinking on this.
    Ed Bernacki [email protected]
    PS – while I fully support the need to develop retail strategies to people more stuff at the post office, any idea why they would sell sewing machines? this never made sense to me………………………

  2. Douglas Haack
    June 9, 2015 @ 6:57 am

    Whitsunday Regional Council
    Douglas Haack

    H2H: Local Elected Representatives

    Every day we’re bombarded with evidence of our inability to solve issues from a collaborative standpoint. Nowhere is this more evident than within our political system. But the emergence and rapid growth of individuals and organizations Ratepayers who understand the benefits of collaboration over competition (and the results of a collective impact) are building a new business and societal infrastructure. This H2H trend is bring about some promising solutions in more ways than one. And it isn’t just about internal collaboration, which is important in itself, but of external collaboration between Small businesses Ratepayers and there Family’s in Regional Australia.

    You’re on your way We’re on your side.

    Example: Human to Human http://www.regionalaustralia.org.au/